Refund policy

Returns

Your satisfaction is important to us! If you're not happy with your purchase, you can return the product. Please note the following guidelines:

• You may return your order within 14 calendar days of receiving your parcel.
• Returned items must be unworn, unwashed, and undamaged.
• We only accept returns in their original condition, with labels and packaging intact. Used or damaged items will be refused and returned to you.
  

To initiate a return, please email us at info@chanomodesty.com with your order number and the reason for the return.
Return shipping costs are your responsibility.

For your protection, always use a trackable shipping service (Track & Trace). We are not liable for lost returns.

Shipping costs for returns

If you placed an order with free shipping because the total amount exceeded €100, and you decide to return (part of) your order, causing the final purchase amount to drop below €100, the original shipping costs will be charged. This amount will be deducted from the refund of your return.

Refunds

Refunds will be processed using the original payment method within 7 days of receiving your return.